cg77's Privacy Policy

1 Introduction & Scope

cg77 is a trusted online gaming platform that provides slots, live casino, and sports betting services to users in Bangladesh. We place the highest importance on the privacy of personal information of all our members.

This Privacy Policy ("Policy") explains how cg77 ("we", "us", or "platform") collects, stores, uses, and under what circumstances may share your personal information with third parties. This policy applies to the cg77.bar website and all of our associated services.

By creating an account on our platform or using our services, you are considered to have fully accepted the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

This policy applies only to individuals aged 21 or older. cg77 does not collect or process the personal information of any minor.

2 What Information We Collect

cg77 collects various types of information to operate and improve its services. The types of information are described in detail below.

2.1 Information You Provide Directly

Information you provide yourself during account registration and use of services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Preferred username and password
• Address and national identity card details (for identity verification)
• Financial transaction details — bKash, Nagad, Rocket, or Upay number

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Your activity on the platform — page visits, gameplay history, login times
• Information collected through cookies and similar tracking technologies
• Transaction date, amount, and method

2.3 Information Collected Through Third Parties

In some cases, we may collect information from third-party verification services for the purpose of identity verification or fraud prevention. Information collected in this context is used only for the specified purpose and is protected under this policy.

3 Purpose of Data Use

cg77 uses collected information for the specific purposes below. We never misuse data or use it for unnecessary purposes.

• Account management: To create, verify, and secure your account.
• Service delivery: To facilitate deposit, withdrawal, and gameplay services.
• Customer support: To resolve your questions and complaints.
• Fraud prevention: To prevent unauthorized access and financial fraud.
• Responsible gaming: To monitor your playing patterns and provide alerts when needed.
• Service improvement: For analytical purposes to improve the user experience.
• Legal compliance: To comply with applicable laws and regulations.
• Communication: To notify you of important updates, service changes, or security-related matters.

4 Data Disclosure & Third Parties

cg77 does not sell your personal information to any third party or share it for commercial purposes. Information may be shared in the following limited circumstances:

4.1 Service Providers

Service providers such as payment processors, identity verification services, and technology support may receive limited access to information necessary to carry out specific functions. These providers are contractually obligated to keep the data secure.

4.2 Legal Obligations

We may disclose information where required to comply with a court order, a lawful request from an investigative authority, or applicable law.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such cases, the new entity will be bound by the terms of this policy.

5 Data Security Measures

cg77 uses industry-standard technical and organizational measures to keep your information secure:

• SSL encryption: All data exchanged between the website and your browser is encrypted using SSL/TLS technology.
• Secure servers: Your information is stored in secure data centers where unauthorized access is prevented.
• Access controls: Only authorized staff can access specific information for required tasks.
• Password hashing: Your password is never stored in plain readable form.
• Regular security reviews: The security of our systems is regularly tested and updated.
• Two-factor authentication: Two-factor authentication is enabled to protect your account.

However, it is not possible to guarantee 100% security for data transmitted over the internet. We maintain the highest level of caution, and in the event of any cybersecurity incident, we will notify you as quickly as possible.

6 Cookies & Tracking Technologies

cg77 uses cookies and similar technologies to improve the functionality of its website.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and operate core services. Without these, the platform will not function properly.
• Functional cookies: To remember your preferences such as language and game settings.
• Analytics cookies: To understand user behavior and improve services. This information is analyzed in aggregate.

6.2 Cookie Controls

You can block or delete cookies by changing your browser settings. Please note that disabling essential cookies will limit many features of the platform.

7 Data Retention Period

cg77 retains your personal information for as long as necessary — after the purpose is fulfilled or the legal obligation ends, the information is securely deleted or anonymized.

• Active accounts: Necessary information is retained for as long as the account remains active.
• Closed accounts: After an account is closed, transaction records may be retained for a specified period for legal and regulatory reasons.
• Financial information: Transaction records are retained in accordance with legal obligations.
• Analytics data: Aggregated and anonymized analytics data may be retained for a longer period.

8 Your Rights

As a user of cg77, you have the following rights over your own personal information:

• Right of access: You may request to know what information we hold about you.
• Right to correction: You may request that incorrect or incomplete information be corrected.
• Right to deletion: You may request deletion of your information in certain circumstances, though this may not be fully possible where legal obligations exist.
• Right to restrict processing: In certain cases, you may request that processing of your information be limited.
• Right to object: You may object to marketing communications or certain types of processing.
• Data portability: You may request your information in a structured, readable format.

To exercise these rights, email [email protected]. We will respond to your request within a reasonable time.

9 Protection of Minors

cg77 is strictly closed to anyone under the age of 21. We do not knowingly collect or store the personal information of any minor.

If we are informed that a minor has created an account, we will immediately close that account and delete the associated information. If a parent or guardian suspects their child has used our platform, please contact [email protected].

10 International Data Transfers

Our servers and service providers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that equivalent protection measures apply in the destination country.

Contractual safeguards are put in place for international transfers to ensure your information remains protected in accordance with the standards of this policy.

11 Policy Changes

cg77 may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• Through a clear notice on the website
• By sending a notification to your registered email address
• Through a pop-up notification when you log in to the platform

Continuing to use the platform after a policy update will be considered acceptance of the revised policy. You are advised to review this page regularly before any changes take effect.

12 Privacy Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. cg77's customer support team is available 7 days a week, 24 hours a day.